Remote Trauma-Informed Care Navigator

Bazeta; United States; Remote; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Weekly paychecks

PTO

401k

Full benefits package

Zusammenfassung

Mom’s Meals is seeking a remote Care Navigator to conduct telephonic social care screenings, verify eligibility, and coordinate referrals for Medicaid members and related programs. This role emphasizes person-centered, trauma-informed navigation and requires documenting outcomes and maintaining HIPAA compliance.

Responsibilities include initiating referrals, tracking actions in platforms, educating clients on resources, and collaborating with providers and community organizations to ensure

Qualifikationen

• Minimum of two (2) years’ experience in a healthcare, social service, or behavioral health setting.
• Ability to engage individuals experiencing complex social and health-related barriers with empathy and professionalism.
• Ability to maintain accurate and detailed documentation in compliance with regulatory and organizational requirements.
• Prior work that included in-person or telephonic interactions with clients or patients.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to work independently with minimal supervision while exercising sound professional judgment.
• Proficiency with Microsoft Excel and other standard office technology platforms.

Aufgaben

• Conduct standardized, health-related social needs screenings in accordance with state and program requirements.
• Complete eligibility assessments and supporting documentation for social care services and enhanced navigation programs.
• Initiate, monitor, and close referrals within designated referral management platforms.
• Accurately document and record service activities, encounters, and time spent in accordance with program billing and reporting requirements.
• Perform closed-loop referral follow-up activities to confirm service connection and identify unresolved barriers.
• Conduct outreach attempts and follow-up activities in accordance with program timelines and documentation standards.
• Educate clients regarding available community resources, benefits, and social care services.
• Coordinate with healthcare providers, managed care organizations, and community-based organizations to support continuity of care.
• Escalate complex cases, urgent social needs, or safety concerns to supervisory or clinical staff as appropriate.
• Maintain compliance with HIPAA, confidentiality requirements, and all applicable state and federal regulations.
• Meet productivity, timeliness, documentation, and quality assurance standards established by the organization and program requirements.
• Participate in ongoing training, workflow updates, and quality improvement initiatives.
• Support reassessment and renewal activities as required by program guidelines.

Kenntnisse

Healthcare experience

Empathy

Documentation

Communication

Organization

Independent work

Tech proficiency

Tools

Microsoft Excel

Jobbeschreibung

Mom’s Meals is seeking a remote Care Navigator to conduct telephonic social care screenings, verify eligibility, and coordinate referrals for Medicaid members and related programs. This role emphasizes person-centered, trauma-informed navigation and requires documenting outcomes and maintaining HIPAA compliance.

Responsibilities include initiating referrals, tracking actions in platforms, educating clients on resources, and collaborating with providers and community organizations to ensure