Remote Transplant Patient Advocate

Getinge; Columbus (OH); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan with company match

Paid Time Off

Wellness initiative

Life Insurance

Short and Long Term Disability

Flexible Spending Accounts

Parental and Caregiver Leave

Tuition Reimbursement

Job summary

Getinge in Columbus, OH is seeking a Transplant Patient Advocate to support transplant readiness and overflow call handling for Paragonix transplant partners. You will screen, answer, and route calls following hospital workflows and Paragonix Transplant Services policies.

You will review EMR for transplant readiness, coordinate needs with patients, coordinators, and physicians, and help train new coordinators while contributing to triage quality initiatives. Strong communication is essential.

Qualifications

• Experience in high-stress, customer-facing roles.
• Knowledge of transplant workflows is a plus.

Responsibilities

• Answer, screen, and direct patient overflow calls according to transplant center workflow.
• Review EMR for transplant readiness and coordinate readiness needs with patients, coordinators, and physicians.
• Assist with training of new coordinators as directed by triage leadership.
• Collaborate on triage-related quality initiatives.
• Provide triage support to transplant coordinators as directed by triage leadership.
• Maintain training and credentials for EMR and OPTN systems.
• Communicate clearly with internal and external staff and patients.
• Be reachable during the 12-hour call shift.
• Document interactions in the OPTN system per established rules.

Skills

Customer service

High-stress environment

Communication skills

Education

Health science degree

Medical certification (EMT/MA/Phlebotomy/RT)

Job description

Getinge in Columbus, OH is seeking a Transplant Patient Advocate to support transplant readiness and overflow call handling for Paragonix transplant partners. You will screen, answer, and route calls following hospital workflows and Paragonix Transplant Services policies.

You will review EMR for transplant readiness, coordinate needs with patients, coordinators, and physicians, and help train new coordinators while contributing to triage quality initiatives. Strong communication is essential.