Remote Transition Strategy Manager

TriNet

Atlanta (GA)

Hybrid

USD 90,000 - 168,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, and vision plans

401(K) savings plan

Employee stock purchase plan

Paid time off and holidays

Job summary

TriNet is seeking a Manager, Transition Strategy to lead a team ensuring high-quality onboarding and transition across the customer lifecycle. You will translate strategy into operational execution, guiding Transition Strategy Partners and collaborating with Sales,Solution Design, and onboarding teams.

The role emphasizes risk mitigation, KPI governance, and continuous improvement to enhance customer outcomes and experience.

Qualifications

Bachelor's degree required.
Typically 5+ years customer onboarding, implementation, transition services, or related areas.
Typically 2+ years people leadership experience.
Strong leadership and coaching capabilities to develop high-performing teams.
Advanced proficiency in customer onboarding and transition processes.

Responsibilities

Lead, coach, and develop Transition Strategy Partners, driving performance, goal alignment, and ongoing capability building.
Oversee end-to-end transition delivery to ensure timely, high-quality onboarding and customer outcomes.
Partner with Sales to ensure accurate scoping, feasibility, and alignment of customer solutions.
Mitigate risk on complex deals and support faster deal cycles by addressing onboarding dependencies and operational constraints.
Establish and monitor KPIs to track onboarding timelines, quality, and customer experience.