Transition Strategy Leader — Onboarding & Execution

Mosaic.tech; Atlanta (GA); On-site; USD 90,000 - 168,000; Full time

Benefits offered by this job

Bonuses

Medical, dental, vision plans

401(k) savings plan

Employee stock purchase plan

Job summary

TriNet is seeking a Manager, Transition Strategy to lead a team responsible for end-to-end onboarding and transition execution, ensuring consistent, high-quality service across the customer lifecycle.

The role translates enterprise strategy into operational leadership, driving risk mitigation, timely onboarding, and alignment between sales commitments and onboarding delivery. Travel may be required.

Qualifications

• Bachelor's degree required.
• 5+ years customer onboarding or transition services experience.
• 2+ years people leadership experience.
• Strong leadership, coaching, and process improvement capabilities.

Responsibilities

• Lead and coach Transition Strategy Partners to ensure high-quality onboarding and transition outcomes.
• Oversee end-to-end transition delivery and manage complex customer scenarios.
• Partner with Sales to ensure accurate scoping and feasible customer solutions.
• Establish and monitor KPIs for onboarding timelines, quality, and customer experience.
• Drive process improvements, playbook refinement, and cross-department collaboration.

Skills

Leadership

Onboarding

Strategic execution

Risk management

Communication

Education

Bachelor's degree

Job description

TriNet is seeking a Manager, Transition Strategy to lead a team responsible for end-to-end onboarding and transition execution, ensuring consistent, high-quality service across the customer lifecycle.

The role translates enterprise strategy into operational leadership, driving risk mitigation, timely onboarding, and alignment between sales commitments and onboarding delivery. Travel may be required.