Senior Transition Strategy Lead – Onboarding & Delivery

TriNet Group, Inc.; Atlanta (GA); On-site; USD 90,000 - 168,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life and disability insurance

401(K) savings plan

Employee stock purchase plan

11 company-observed holidays

PTO and comprehensive leave program

Job summary

TriNet Group, Inc. seeks a Manager of Transition Strategy to lead a team driving onboarding and transition services across the customer lifecycle. You will translate strategy into operational execution, guiding teams to deliver high-quality onboarding and aligned solutions.

Responsibilities include coaching, risk mitigation, KPI tracking, and collaboration across Sales, Solutions, and onboarding to ensure successful outcomes for enterprise clients in a fast-paced environment.

Qualifications

• Bachelor's Degree required.
• 5+ years in customer onboarding, implementation, transition services, or related areas.
• 2+ years of people leadership experience.
• Certifications: CAPM, PMP, CPP, PHR, SHRM-CP/SCP preferred.
• Travel as required to support client engagements.

Responsibilities

• Lead, coach, and develop Transition Strategy Partners to drive performance.
• Oversee end-to-end transition delivery for timely onboarding and outcomes.
• Partner with Sales for accurate scoping and alignment of solutions.
• Mitigate risk on complex deals and address onboarding constraints.
• Establish KPIs to track onboarding timelines and customer experience.
• Resolve escalations and remove blockers to meet delivery timelines.
• Drive process and system improvements for efficiency and automation.

Skills

Leadership coaching

Customer onboarding

Strategic prioritization

Consultative problem-solving

Escalation management

Communication and facilitation

Business acumen

Multitasking in fast-paced env

Education

Bachelor's Degree

CAPM / PMP / CPP / SHRM/SPHR certifications

Job description

TriNet Group, Inc. seeks a Manager of Transition Strategy to lead a team driving onboarding and transition services across the customer lifecycle. You will translate strategy into operational execution, guiding teams to deliver high-quality onboarding and aligned solutions.

Responsibilities include coaching, risk mitigation, KPI tracking, and collaboration across Sales, Solutions, and onboarding to ensure successful outcomes for enterprise clients in a fast-paced environment.