Remote Training & Support Specialist for RES Systems

GovCIO; Montpelier (VT); Remote; USD 83,000 - 87,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Production Training Support Specialist to assist with communicating training materials and solving system issues for VA VR&E RES customers. The role is fully remote within the United States and requires training delivery expertise and strong customer service.

The ideal candidate will build SME knowledge of the RES system, deliver interactive virtual trainings, and collaborate with clients and team members at all levels.

Qualifications

• Bachelor’s degree in communications, or commensurate experience with training and support systems and 5-8 yrs of experience.
• Ability to convey complex technical concepts in simple, easy-to-understand language.
• Strong relationship building skills.
• Strong organization skills and efficient time and priority management.
• Excellent verbal and written skills with exceptional attention to detail.
• Self-directed and proactive, anticipating learner questions and customer needs.
• Knowledge and proficiency in adult learning.
• Ability to handle confidential and sensitive information with discretion.

Responsibilities

• Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners.
• Maintain subject matter expertise on system platform and changes.
• Provide best-in-class customer service and resolution to client and internal team member questions and requests.
• Actively participate in system enhancement meetings and as needed to serve as subject matter expert on updates to systems.
• Analyze data discrepancies, identify root causes, and reported findings to management for resolution.
• Research and resolve customer requests related to RES.
• Provide production support for RES, ensuring accurate interpretation and application of program guidelines.
• Create any training materials needed based on customer support needs and requests.

Skills

Communication clarity

Relationship building

Organization

Verbal & written comms

Self-direction

Adult learning

Discretion

Training delivery

Education

Bachelor’s degree in communications

Tools

Office 365

Job description

GovCIO is hiring a Production Training Support Specialist to assist with communicating training materials and solving system issues for VA VR&E RES customers. The role is fully remote within the United States and requires training delivery expertise and strong customer service.

The ideal candidate will build SME knowledge of the RES system, deliver interactive virtual trainings, and collaborate with clients and team members at all levels.