Production Training Support Specialist

GovCIO; Augusta (ME); Remote; USD 83,000 - 87,000; Full time

Benefits offered by this job

EAP

Corporate discounts

Learning platform

Certification assistance

Referral bonus

Internal mobility program

Pet insurance

Flexible work environment

Job summary

GovCIO is hiring a Production Training Support Specialist to help communicate training materials and resolve RES system issues for VA VR&E. The role is fully remote within the United States, requiring clear written and verbal communication and the ability to translate complex concepts for diverse learners.

You will maintain expertise on the RES platform, support customers, and participate in system changes, delivering training materials and collaborating with clients and teams across the

Qualifications

• Bachelor’s degree in communications or commensurate experience with training and support systems and 5–8 yrs of experience.
• Ability to convey complex technical concepts in simple, easy-to-understand language.
• Strong relationship building skills.
• Strong organization skills and efficient time and priority management.
• Excellent verbal and written skills with exceptional attention to detail.
• Self-directed and proactive, anticipating learner questions and customer needs.
• Knowledge and proficiency in adult learning.
• Ability to handle confidential and sensitive information with discretion.

Responsibilities

• Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners.
• Maintain subject matter expertise on system platform and changes.
• Provide best-in-class customer service and resolution to client and internal team member questions and requests.
• Actively participate in system enhancement meetings as subject matter expert on updates to systems.
• Analyze data discrepancies, identify root causes, and report findings to management for resolution.
• Research and resolve customer requests related to RES.
• Provide production support for RES, ensuring accurate interpretation and application of program guidelines.
• Create any training materials needed based on customer support needs and requests.

Skills

Communication

Relationship building

Organization

Verbal communication

Written communication

Self-directed

Adult learning

Confidentiality

Training delivery

Office 365

AGILE methods

Education

Bachelor's in communications

Tools

Office 365

AGILE

Job description

United States

Suitability/Public Trust

Fully remote

Information Technology

Overview

GovCIO is currently hiring a Production Training Support Specialist to assist with communicating training materials and problem-solving system issues for customers for the Department of VA Veteran Readiness and Employment (VR&E) Readiness and Employment System (RES). This position will be in the United States and will be a fully remote position.

Responsibilities

The Production Training Support Specialist will be a subject matter expert on the VA Vocational Readiness & Employment (VR&E) Rehabilitation and Employment Services (RES) system. They will build strong functional knowledge of processes supported by the system. To be effective, this individual should be knowledgeable about training delivery systems, skilled in delivering interactive, virtual technical training sessions, highly organized and detail oriented, and able to collaborate with clients and team members at all levels of an organization.

Primary Objectives

• Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners

• Maintain subject matter expertise on system platform and changes

• Provide best-in-class customer service and resolution to client and internal team member questions and requests

• Actively participate in system enhancement meetings and as needed to serve as subject matter expert on updates to systems

• Analyze data discrepancies, identify root causes, and reported findings to management for resolution

• Research and resolve customer requests related to RES

• Provide production support for RES, ensuring accurate interpretation and application of program guidelines

• Create any training materials needed based on customer support needs and requests

Qualifications

Required Skills and Experience

• Bachelor’s degree in communications, or commensurate experience with training and support systems and 5 - 8 yrs of experience. (or commensurate experinece)

• Ability to convey complex technical concepts in simple, easy-to-understand language

• Strong relationship building skills

• Strong organization skills and efficient time and priority management

• Excellent verbal and written skills with exceptional attention to detail

• Self-directed and proactive, anticipating learner questions and customer needs

• Knowledge and proficiency in adult learning

• Ability to handle confidential and sensitive information with the appropriate discretion

Preferred Skills and Experience

• Software expertise in Office 365 (including Teams and SharePoint)

• 1+ year of experience in software industry using AGILE methods

Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance.

Posted Salary Range

USD $83,000.00 - USD $87,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.