Remote Training & Knowledge Analytics Specialist

GRAND CANYON UNIVERSITY; Phoenix, Northern (AZ, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Grand Canyon University seeks a Technical Training Specialist to develop and improve training resources for IT support and students. You will create tutorials and videos, maintain knowledge bases, and track issues via Airtable while collaborating with multiple departments to document processes.

The role emphasizes analyzing user issues, testing upgrades, and delivering end-user training; a background in IT training or instructional design is preferred, with remote work and a university setting

Qualifications

• Bachelor’s degree preferred in IT/related field.
• Minimum of one year experience in developing and delivering technical training to end users or technical support staff.
• Proficient with understanding of technology applications and business operational processes.
• Must successfully pass a background check.

Responsibilities

• Maintain and improve the department’s training and support resources for internal and external users.
• Coordinate with various departments across sites to ensure proper documentation.
• Create tutorials, videos, and extensive resources for internal technicians and students.
• Use Airtable to track and resolve requests and bug reports.
• Test upgrades to ensure no disruption of functionality.
• Develop recommendations for application enhancements using trend analysis.
• Build and maintain knowledge base for common issues in support apps.
• Pull relevant data and analytics.
• Perform other duties as assigned.

Skills

Technical training

Technology applications

Business process understanding

Mentoring

Education

Bachelor’s degree preferred in IT/related field

Tools

MS Office Suite

Zendesk

Canvas

Airtable

Job description

Grand Canyon University seeks a Technical Training Specialist to develop and improve training resources for IT support and students. You will create tutorials and videos, maintain knowledge bases, and track issues via Airtable while collaborating with multiple departments to document processes.

The role emphasizes analyzing user issues, testing upgrades, and delivering end-user training; a background in IT training or instructional design is preferred, with remote work and a university setting