IT Digital Experience & Training Strategist

Northern Kentucky University's; Highland Heights (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Northern Kentucky University seeks a Specialist in IT Digital Experience & Training to manage the IT website, content, chatbots, and training materials. You will ensure accuracy, accessibility, SEO alignment, and user-friendly guidance for faculty and staff.

The role requires HTML/CSS familiarity, CMS experience, strong writing, and ability to translate technical topics into clear tutorials. You will collaborate with IT leadership and Marketing to maintain standards and ADA compliance.

Qualifications

• Bachelor’s degree in Web Editing, Digital Communications, English, (Technical) Communications, Journalism, or a related field.
• Experience with HTML/CSS, Content Management Systems (CMS) and basic graphic design software like Photoshop.
• Strong writing, proofreading, and editing skills with high attention to detail.
• Strong speaking and presentation skills.
• Knowledge of SEO best practices and web analytics (Google Analytics).
• Ability to plan, create, and manage digital content, including multimedia, for better user experience.
• Understanding of ADA compliance requirements (WCAG 2.1 Level AA) and appropriate application.
• Ability to translate complex technical concepts into simple, engaging tutorials or guides.

Responsibilities

• Manage the NKU IT website, its content, knowledge base articles, chatbots, and associated digital presence to create, review, and publish/update content ensuring accuracy, consistency, tone, relevancy, and quality.
• Evaluate and adopt new digital content and communications tools and methods as necessary.
• Work with NKU IT Leadership and Marketing and Communications teams to support and ensure alignment to CMS, SEO, content management, and other best practices or institutional practices/initiatives.
• Identify training needs and develop/manage various training and technical support materials for faculty and staff to provide reference and instructions for applications, processes, or other technical subjects.
• Perform support and governance tasks for content management, communications, training, and user support including report writing, work ticket management, user communications, and evaluation for continuous improvement of user digital experience.
• Provide help, guidance, and support for ADA compliance requirements, chatbots, and forms/surveys.

Skills

Writing & Editing

Presentation skills

Self-management

Education

Bachelor’s degree in Web Editing or related field

Tools

HTML/CSS

CMS

Photoshop

Google Analytics

Job description

Northern Kentucky University seeks a Specialist in IT Digital Experience & Training to manage the IT website, content, chatbots, and training materials. You will ensure accuracy, accessibility, SEO alignment, and user-friendly guidance for faculty and staff.

The role requires HTML/CSS familiarity, CMS experience, strong writing, and ability to translate technical topics into clear tutorials. You will collaborate with IT leadership and Marketing to maintain standards and ADA compliance.