Remote Tier II RCM Solutions Specialist

MediStreams LLC; Roswell (GA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

PTO

Job summary

MediStreams LLC is seeking a Solution Support Specialist to serve as the primary Tier II client support contact, coordinating with clients and internal teams to resolve service requests efficiently. This remote role requires strong analytical skills, HIPAA awareness, and the ability to manage multiple client issues with care.

You'll guide customers through troubleshooting, document onboarding, and collaborate with Product Development and Engineering to enhance the MediStreams platform while

Qualifications

• Bachelor’s degree in healthcare administration, business management, or related field.
• 2+ years of experience in revenue cycle management, healthcare payment applications, or cash management.
• Proven client-facing experience with strong interpersonal and communication skills.
• Excellent analytical, problem-solving, and critical thinking abilities.
• Knowledge of healthcare regulations, compliance standards, and payment methodologies.
• Proficiency in web-based applications and office productivity tools.
• Ability to manage multiple client relationships and prioritize tasks effectively.

Responsibilities

• Log and acknowledge incoming client requests with thorough documentation.
• Triage support requests and escalate when needed.
• Coordinate with departments for configuration, products, or services.
• Develop expertise in MediStreams platform to guide clients via phone, email, or web meetings.
• Assist Tier II clients with onboarding documents and product enhancements.
• Lead meetings to transition Tier II clients to go-live and handoff to ongoing support.
• Provide clear instructions to clients on resolution processes and self-help resources.
• Collaborate with Product Development, Engineering, and other teams to resolve technical challenges.
• Monitor the support ticketing system to track, resolve, and close tickets promptly.
• Maintain HIPAA and PHI security practices in all communications.
• Continuously refine support processes to improve client satisfaction and efficiency.

Skills

Client-facing communication

Analytical thinking

Problem-solving

Healthcare industry knowledge

Web-based applications

Education

Bachelor’s degree in healthcare administration or related field

Tools

Ticketing system

Office productivity tools

Job description

MediStreams LLC is seeking a Solution Support Specialist to serve as the primary Tier II client support contact, coordinating with clients and internal teams to resolve service requests efficiently. This remote role requires strong analytical skills, HIPAA awareness, and the ability to manage multiple client issues with care.

You'll guide customers through troubleshooting, document onboarding, and collaborate with Product Development and Engineering to enhance the MediStreams platform while