Remote Tier 1 Healthcare Support Specialist

HealthStream; Nashville (TN); Híbrido; USD 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision insurance

Paid Time Off

401k and Roth

Descripción de la vacante

HealthStream seeks a Tier 1 Customer Support Specialist I to deliver exceptional phone, email, and chat support. You will troubleshoot issues, document findings for engineering, and build lasting relationships with customers and teammates.

The role emphasizes clear communication, ownership, and cross-functional collaboration to improve the overall customer experience. You will operate in a flexible 8-hour CST window (7 AM–7 PM) with a hybrid in-office/remote arrangement in the Nashville area,

Formación

• At least 1 year of experience in a technical help desk or technical support role.
• Bachelor’s degree in a related field preferred (education may be waived for practical experience).
• Practical knowledge of the healthcare industry is a plus.

Responsabilidades

• Provide phone, email, and chat support to customers and internal teams.
• Troubleshoot and diagnose issues; document findings for the development team.
• Build strong relationships with colleagues and customers, communicating professionally.
• Identify, test, and verify issues; collaborate cross-functionally on customer-focused initiatives.
• Participate in testing new features and releases; suggest product improvements based on feedback.

Conocimientos

Customer support

Technical help desk

Communication skills

Microsoft Windows

Salesforce

SQL (basic)

Educación

Bachelor's degree preferred

Herramientas

Salesforce

Microsoft Teams

SQL

Descripción del empleo

HealthStream seeks a Tier 1 Customer Support Specialist I to deliver exceptional phone, email, and chat support. You will troubleshoot issues, document findings for engineering, and build lasting relationships with customers and teammates.

The role emphasizes clear communication, ownership, and cross-functional collaboration to improve the overall customer experience. You will operate in a flexible 8-hour CST window (7 AM–7 PM) with a hybrid in-office/remote arrangement in the Nashville area,