Remote Tier-1 Healthcare Support

Junction; Estes Park (CO); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Monthly learning budget

$100 monthly wellness budget

Flexible remote-first working

Equity

Company offsites

Pension/401k

Health insurance

Job summary

Junction is a remote-first healthcare infrastructure company powering lab testing and wearable connectivity for digital health companies. We’re seeking a Tier 1 support specialist to own customer issues end-to-end, triage a high-volume queue, and collaborate with product, engineering, and operations to resolve tickets quickly with empathy and precision.

You’ll help customers from onboarding through troubleshooting, write clear updates, and contribute to a growing knowledge base.

Qualifications

• 2+ years of support experience at a B2B2C SaaS company
• Hands-on in identifying, reproducing, and resolving customer-reported issues
• Experience at a small or mid-size company, comfortable without a playbook
• Thrives in a busy queue and closes tickets well and quickly
• Calm, empathetic, and accurate in written and verbal communication
• Willing to use AI and other tools to solve problems

Responsibilities

• Own customer issues from start to solution
• Investigate and resolve customer-reported issues methodically
• Support customers across their full journey, from onboarding through troubleshooting
• Run a high-volume operational queue: triage, prioritize, and escalate tickets
• Call labs and service providers to track down results and drive timely resolution
• Communicate with clarity and care in tickets, Slack, and calls
• Work across teams with product, engineering, operations, and customer success
• Build and document the knowledge base to help future customers and teammates

Job description

Junction is a remote-first healthcare infrastructure company powering lab testing and wearable connectivity for digital health companies. We’re seeking a Tier 1 support specialist to own customer issues end-to-end, triage a high-volume queue, and collaborate with product, engineering, and operations to resolve tickets quickly with empathy and precision.

You’ll help customers from onboarding through troubleshooting, write clear updates, and contribute to a growing knowledge base.