Remote Care Operations Specialist

Medsien Inc.; San Francisco (CA); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote work opportunity

Training, mentorship, coaching from领导

Comprehensive medical, vision, dental

High level of autonomy

Job summary

Medsien is seeking a Central Support Specialist to help run daily operations and ensure inquiries are handled promptly and professionally.

You will coordinate with sales, product, engineering, and operations to route requests and follow up until resolved, bringing structure and teamwork to cross-functional work.

This role offers remote work options and a path to grow within a fast-paced healthcare SaaS company.

Qualifications

• Experience in customer service, admin support, or operations.
• Strong verbal and written communication skills.
• Organized, detail-oriented, with reliable follow-through.

Responsibilities

• Support day-to-day communications and operational needs.
• Provide professional and timely assistance with general inquiries.
• Coordinate requests with appropriate teams and resources.
• Maintain accurate records and support follow-up as needed.
• Assist with administrative tasks and internal coordination.
• Identify improvement opportunities and share with the team.
• Maintain confidentiality when handling sensitive information.

Skills

Customer service

Communication

Organization

Multitasking

Independent work

Team collaboration

Job description

Medsien is seeking a Central Support Specialist to help run daily operations and ensure inquiries are handled promptly and professionally.

You will coordinate with sales, product, engineering, and operations to route requests and follow up until resolved, bringing structure and teamwork to cross-functional work.

This role offers remote work options and a path to grow within a fast-paced healthcare SaaS company.