Remote Tier 1 Healthcare Support Specialist

Remote Jobs; Nashville (TN); Hybrid; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid Time Off

401k and Roth

Flexible Spending Account

Health Savings Account

Life Insurance

Short- and Long-Term Disability

Wellness programs

Job summary

HealthStream is the leader in healthcare workforce solutions, delivering learning, credentialing, and scheduling applications on the #1 platform. As a Tier 1 Customer Support Specialist I, you will be the face of HealthStream, delivering exceptional service, mastering product knowledge, and guiding clients through issues with positivity.

This role supports a hybrid work arrangement with a focus on customer excellence.

Qualifications

• 1+ year of experience in a technical help desk or technical support role.
• Bachelor's degree preferred or waived based on experience.
• Knowledge of healthcare industry is a plus.

Responsibilities

• Provide phone, email, and chat support to customers.
• Troubleshoot and diagnose reported problems.
• Build strong relationships with customers and colleagues.
• Document issues clearly for the development team.
• Collaborate cross-functionally to deliver customer-focused initiatives.
• Participate in testing new features and releases.
• Suggest product enhancements based on feedback.

Skills

Customer service

Phone etiquette

Troubleshooting

Cross-functional collaboration

Communication

Education

Bachelor's degree in related discipline

Tools

Salesforce

Microsoft Teams

SQL basics

Job description

HealthStream is the leader in healthcare workforce solutions, delivering learning, credentialing, and scheduling applications on the #1 platform. As a Tier 1 Customer Support Specialist I, you will be the face of HealthStream, delivering exceptional service, mastering product knowledge, and guiding clients through issues with positivity.

This role supports a hybrid work arrangement with a focus on customer excellence.