Remote Tier 1 Software Support Specialist

Fortive; United States; Híbrido; USD 51 000 - 86 000; Tempo integral

Resumo da oferta

Fortive is hiring a Tier 1 Customer Support Specialist in Bonita Springs, FL with remote flexibility. The role supports Fluke Reliability software in a Microsoft/Web environment, handling calls, emails, and live chats. You will troubleshoot issues, document findings, and work with a strong team to deliver excellent customer service.

The position requires a B.A./B.S. degree preferred, solid communication skills, and the ability to work in a fast-paced setting with minimal supervision.

Qualificações

• B.A. or B.S. degree preferred.
• Good mechanical aptitude and problem solving skills.
• Strong ability to communicate technical information both in writing and verbally.
• Strong work ethic and ability to work efficiently and effectively with minimal supervision.
• Ability to work in a fast-paced environment with excellent organizational skills.
• Customer service experience is a plus.
• Database knowledge is a plus.

Responsabilidades

• Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.
• Answer incoming customer support phone calls, email and chat communications.
• Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities.
• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
• Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
• Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.

Conhecimentos

Mechanical aptitude

Communication skills

Strong work ethic

Organizational skills

Customer service experience

Troubleshooting

Formação académica

B.A. or B.S. degree preferred

Descrição da oferta de emprego

Fortive is hiring a Tier 1 Customer Support Specialist in Bonita Springs, FL with remote flexibility. The role supports Fluke Reliability software in a Microsoft/Web environment, handling calls, emails, and live chats. You will troubleshoot issues, document findings, and work with a strong team to deliver excellent customer service.

The position requires a B.A./B.S. degree preferred, solid communication skills, and the ability to work in a fast-paced setting with minimal supervision.