Remote Tier 2 Help Desk Engineer | Advanced IT Support

Axiom; Jacksonville (FL); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Health Care Plans (Medical, Dental & V

Retirement Plan and Matching (Simple

Paid Time Off (Vacation, Sick, and Pu

Full-Remote Work from Home

Job summary

Axiom is seeking a Tier 2 Help Desk Support Technician to provide advanced technical support for end users, workstations, applications, systems, networks, and IT infrastructure. The role fixes issues beyond Level 1, manages incidents per SLAs, and mentors junior staff.

Responsibilities include troubleshooting in Windows environments, Microsoft 365, virtualization, networking, security, and incident/change management while coordinating with project teams. Full remote work option available.

Responsibilities

• Diagnose and resolve advanced hardware, software, application, and compatibility issues.
• Manage incidents and requests within SLAs and escalate high-priority incidents as needed.
• Support VMware and Hyper-V environments and manage VMs and virtual servers.
• Troubleshoot TCP/IP, DHCP, DNS, VLAN, routing, and switching issues.
• Assist with IT projects, deployments, patches, migrations, and changes.
• Create and maintain technical documentation and knowledge base articles.

Skills

Troubleshooting

Customer Service

Escalation Handling

VMware

Hyper-V

Active Directory

Tools

Ninja

Wireshark

Azure AD

GPOs

Job description

Axiom is seeking a Tier 2 Help Desk Support Technician to provide advanced technical support for end users, workstations, applications, systems, networks, and IT infrastructure. The role fixes issues beyond Level 1, manages incidents per SLAs, and mentors junior staff.

Responsibilities include troubleshooting in Windows environments, Microsoft 365, virtualization, networking, security, and incident/change management while coordinating with project teams. Full remote work option available.