Remote Tier-2 HR Operations Specialist

Ralliant; United States; Remote; MXN 1,119,000 - 1,679,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Ralliant is seeking a Senior HR Operations Specialist for its HR Shared Services team. This remote Tier 2 role handles advanced HR inquiries, transactions, and escalations, ensuring policy consistency and strong cross-functional collaboration.

The role partners with HR Transformation, HR Tech, Payroll, COEs, and HR Business Partners to stabilize core HR operations and improve process design at scale.

Qualifications

• Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience).
• 3–6 years of experience in HR operations, shared services, payroll, benefits, HR systems, or complex case management.
• Strong experience using HR systems such as Oracle, ServiceNow, Workday, or similar platforms.
• Demonstrated ability to manage and resolve complex, cross-functional issues.
• Strong analytical thinking and written communication skills.
• Ability to communicate clearly in English, both verbally and in writing.

Responsibilities

• Tier 2 Issue Resolution: Resolve escalated cases requiring advanced policy interpretation and cross-functional coordination.
• HR Systems, Data & Operational Execution: Execute complex HR transactions and analyze data integrity across systems.
• Escalation Management & Cross-Functional Coordination: Act as primary Tier 2 owner coordinating across Payroll, Total Rewards, Legal, COEs, and HRBPs.
• Process Improvement, Simplification & Automation: Identify systemic issues and drive scalable improvements with automation.
• Knowledge Management & Tier 1 Enablement: Strengthen knowledge articles and SOPs to reduce escalations.
• Customer Experience & Professional Standards: Maintain confidentiality and deliver clear, empathetic service.

Skills

HR operations

Data analysis

Cross-functional collaboration

Written communication

English proficiency

Education

Bachelor’s degree in Human Resources, Business, or related field

Tools

Oracle

ServiceNow

Workday

Job description

Ralliant is seeking a Senior HR Operations Specialist for its HR Shared Services team. This remote Tier 2 role handles advanced HR inquiries, transactions, and escalations, ensuring policy consistency and strong cross-functional collaboration.

The role partners with HR Transformation, HR Tech, Payroll, COEs, and HR Business Partners to stabilize core HR operations and improve process design at scale.