Tier 1 Technical Support (Fully Remote)

DrFirst; United States; Remoto; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401K match

HSA

PTO

Disability insurance

Life insurance

Employee Assistance Program (EAP)

Continuing education funds

Descrizione del lavoro

DrFirst is seeking a customer support professional to provide omni-channel technical support across phone, live chat, and web ticketing within a healthcare IT environment.

You will troubleshoot issues, identify root causes, and escalate unresolved cases while delivering clear communication. A minimum of 2 years in customer support and technical troubleshooting, plus familiarity with Zendesk/CRM, is required.

Competenze

• Omni-channel technical support experience across phone, chat and web tickets.
• Ability to troubleshoot and identify root causes and escalate unresolved issues.

Mansioni

• Provide omni-channel technical support via phone, live chat, and web ticketing.
• Troubleshoot and root cause issues while escalating unresolved cases.

Conoscenze

Omni-channel support

Technical troubleshooting

Communication skills

Strumenti

Zendesk

Descrizione del lavoro

• Provide omni-channel technical support via phone, live chat, and web ticketing.
• Troubleshoot and root cause issues while escalating unresolved cases.

Qualifications:

• Minimum 2 years customer support and technical troubleshooting experience.
• Familiarity with Zendesk/CRM and strong communication skills.
• Medical, dental, vision, 401K match, HSA, and PTO.
• Disability, life insurance, EAP, and continuing education funds.

DrFirst

DrFirst is a rapidly growing Healthcare IT company that enhances prescription safety and efficiency, serving over 300,000 healthcare professionals and 67,000 pharmacies. It offers a collaborative environment backed by leading investors to tackle complex healthcare challenges.