Remote Tier 1 Tech Support Specialist

Fortive Corporation (SE)

Everett (WA)

Remote

USD 51,000 - 86,000

Full time

9 days ago

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Job summary

Fortive Corporation is seeking a Tier 1 Customer Support Specialist for Fluke Reliability software, based in Bonita Springs, FL with remote options. You will learn our software and assist customers, partners, and internal teams via phone, email, web meetings, and chat.

In this fast-paced role, you will troubleshoot, document issues clearly, and collaborate with a supportive team to deliver outstanding service.

Qualifications

BA or BS degree preferred.
Good mechanical aptitude and problem solving skills.
Strong ability to communicate technical information both in writing and verbally.
Strong work ethic and ability to work efficiently and effectively with minimal supervision.
Ability to work in a fast-paced environment with excellent organizational skills.
Customer service experience is a plus.
Database knowledge is a plus.

Responsibilities

Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.
Answer incoming customer support phone calls, email and chat communications.
Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities.
Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.