Technical Customer Support Tier 1

Fluke; Florida; Hybrid; USD 51,000 - 86,000; Full time

Job summary

Fluke is seeking a Tier 1 Customer Support Specialist to learn Fluke Reliability software products and deliver support to customers, partners, and internal teams via phone, email, web meetings and chat. The role is based in Bonita Springs, FL with remote options and hours 10:00 am–7:00 pm ET.

Responsibilities include handling calls, emails, and chats, providing accurate solutions, and documenting issues. Fortive-affiliated Fluke emphasizes growth and internal advancement across departments.

Qualifications

• B.A. or B.S. degree preferred.
• Strong ability to communicate technical information both in writing and verbally.
• Good mechanical aptitude and problem solving skills.
• Ability to work in a fast-paced environment with excellent organizational skills.
• Customer service experience is a plus.
• Database knowledge is a plus.

Responsibilities

• Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.
• Answer incoming customer support phone calls, email and chat communications.
• Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities.
• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
• Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
• Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.

Skills

Mechanical aptitude

Problem solving

Communication skills

Customer service

Fast-paced work environment

Education

Bachelor's degree

Job description

Position TitleTier 1 Customer Support SpecialistDepartmentTechnical ServicesLocationHoursBonita Springs, FL/Remote10:00 am - 7:00 pm Eastern Time (must be available during these hours)The Customer Support Specialist will learn the intricacies of Fluke Reliability software products and deliver support to customers, partners, and internal team members via telephone, email, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support.Job ResponsibilitiesProvide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.Answer incoming customer support phone calls, email and chat communications.Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities.Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.Required Skills & Experience:B.A. or B.S. degree preferred.Good mechanical aptitude and problem solving skills.Strong ability to communicate technical information both in writing and verbally.Strong work ethic and ability to work efficiently and effectively with minimal supervision.Ability to work in a fast-paced environment with excellent organizational skills.Customer service experience is a plus.Database knowledge is a plus.Fortive Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.About FlukeFluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail] RangeThe salary range for this position (in local currency) is 51,300.00 - 85,700.00Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail] salary range for this position (in local currency) is 51,300.00 - 85,700.00