Remote Tier 1 Tech Support - Licensing & Registration

AppleOne Employment Services; Pasadena (CA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

AppleOne Employment Services is seeking a Tier 1 Tech Support specialist for a temp-to-hire role supporting customers with software licensing and registration questions. The position is remote with California residency, offering a structured environment and potential conversion to full-time.

The role emphasizes clear procedures, teamwork, and the chance to build extended technical support experience in the computer software industry.

Qualifications

• 3–5 years of technical customer service or support experience.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer questions about software licensing and registration by phone and email.
• Verify information and follow procedures to resolve basic support requests.
• Provide accurate, timely responses within a 24-hour business period.
• Document interactions with all relevant information for follow-up.
• Learn and apply new product, licensing, and process information quickly.
• Organize daily workload with strong attention to detail and quality.

Skills

Technical support

Microsoft Office

Verbal and written communication

CRM tools

Remote work experience

Tools

Ticketing systems

Office suite

CRM platforms

Job description

AppleOne Employment Services is seeking a Tier 1 Tech Support specialist for a temp-to-hire role supporting customers with software licensing and registration questions. The position is remote with California residency, offering a structured environment and potential conversion to full-time.

The role emphasizes clear procedures, teamwork, and the chance to build extended technical support experience in the computer software industry.