Remote IT Support Technician - Licensing & Procurement

Explore AI2IO; United States; A distancia; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

401(k) with company match

Paid time off

Parental leave

Descripción de la vacante

AI2IO is seeking a remote Support Technician to deliver first-line end-user support for Windows, Microsoft 365, and iOS devices from anywhere in the United States. You will troubleshoot, triage, and document resolutions while maintaining a strong customer-focused approach.

Responsibilities include licensing requests, hardware/peripheral orders, knowledge base contributions, and close collaboration with Application, DevOps, and Security teams.

Formación

• Minimum of a Bachelor degree in Information Technology, Computer Science, or related discipline.
• Travel up to 5% may be required across US states.
• Experience with Windows OS, Microsoft 365 apps, and iOS devices preferred.

Responsabilidades

• Serve as the first point of contact for end-user technical requests in a remote, Windows/Microsoft-based environment and some iOS devices.
• Triage and escalate complex issues to appropriate teams or subject matter experts.
• Document resolution steps for the knowledge base and assist in improving support processes.
• Handle licensing requests for non-standard software and hardware/peripheral orders; manage procurement and shipping.

Educación

Bachelor degree in Information Technology, Computer Science, or related discipline

Descripción del empleo

AI2IO is seeking a remote Support Technician to deliver first-line end-user support for Windows, Microsoft 365, and iOS devices from anywhere in the United States. You will troubleshoot, triage, and document resolutions while maintaining a strong customer-focused approach.

Responsibilities include licensing requests, hardware/peripheral orders, knowledge base contributions, and close collaboration with Application, DevOps, and Security teams.