Remote Tier 1 Support Technician — ServiceNow & Zendesk

Hypori; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer-matching contributions

Performance bonus based on company performance

Job summary

Hypori, Inc. is looking for a SkillBridge participant to join their Customer Support team. This role involves assisting with Tier 1 support activities using ServiceNow and Zendesk, providing hands-on exposure to enterprise support operations and troubleshooting with light AWS concepts.

The ideal candidate will shadow support staff, learn about documenting requests, and contribute to support documentation. A strong commitment to quality and clear communication is essential.

The role is remote, providing a great opportunity to gain experience in a high-growth cybersecurity SaaS company.

Qualifications

• Able to assist with Tier 1 support tasks in ServiceNow and Zendesk.
• Good documentation and triage skills are essential.
• Basic knowledge of AWS concepts is required.

Responsibilities

• Assist with ticket intake, categorization, and status updates.
• Shadow Tier 1 support staff to learn workflows.
• Document steps taken for troubleshooting and ensure quality.

Skills

Customer service

Documentation

Troubleshooting

Collaboration

Basic AWS knowledge

Tools

ServiceNow

Zendesk

AWS

Job description

Hypori, Inc. is looking for a SkillBridge participant to join their Customer Support team. This role involves assisting with Tier 1 support activities using ServiceNow and Zendesk, providing hands-on exposure to enterprise support operations and troubleshooting with light AWS concepts.

The ideal candidate will shadow support staff, learn about documenting requests, and contribute to support documentation. A strong commitment to quality and clear communication is essential.

The role is remote, providing a great opportunity to gain experience in a high-growth cybersecurity SaaS company.