Hybrid IT Support Engineer (Onsite & Remote)

United States Digital Space LLC; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Stripe is seeking a Tier 1 IT HelpDesk Engineer to join the CorpTech Services team. You’ll deliver in-person and remote support for computer systems, hardware, and software across a global employee base.

You’ll respond to queries via multiple channels, run diagnostics, and help onboard new hires while maintaining detailed IT documentation. This role requires a proactive, customer-focused approach and on-call readiness.

Qualifications

• 2+ years of IT HelpDesk experience.
• Strong working knowledge of Apple systems and software.
• Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence.
• Strong working knowledge of Atlassian systems (JIRA and Confluence).
• Understanding of script execution and troubleshooting (e.g., Ruby, Bash, Python).
• Working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF).
• Able to independently manage and prioritize workload and projects.
• Outstanding interpersonal and communication skills.
• Empathetic, humble, and customer-service oriented.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, email, Slack or ticketing system.
• Provide in-person IT HelpDesk assistance to employees, contingent workers, and vendors.
• Walk customers through problem-solving processes and follow up to ensure issues are resolved.
• Run diagnostic programs to resolve problems and troubleshoot IT scripts, systems, or automation.
• Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.).
• Troubleshoot company hardware (macOS, Chrome OS, iOS, peripherals).
• Facilitate provisioning of company laptops for new hire onboarding and fleet upgrades.
• Assist with new hire onboarding and training curriculum.
• Update and maintain detailed external and internal IT documentation.
• Onboard and support third-party vendors and/or contractors.
• Contribute to shared global IT off-boarding tasks and responsibilities.
• Maintain office technology (printers, Zoom Rooms, room schedulers, and more).
• Own IT asset management and keep accurate records of required equipment.
• Promote IT best practices and escalate inquiries to IT Systems and Infrastructure.
• Create and update technology documentation for internal IT teams and Scale employees.
• Participate in on-call rotations as required by the business.

Skills

Apple systems

Google Workspace

Slack

Zoom

JIRA

Confluence

Ruby / Bash / Python

Imaging/endpoint tools

Tools

Google Workspace

Slack

Zoom

JIRA

Confluence

DEP

Munki

Chef

JAMF

Job description

Stripe is seeking a Tier 1 IT HelpDesk Engineer to join the CorpTech Services team. You’ll deliver in-person and remote support for computer systems, hardware, and software across a global employee base.

You’ll respond to queries via multiple channels, run diagnostics, and help onboard new hires while maintaining detailed IT documentation. This role requires a proactive, customer-focused approach and on-call readiness.