Remote Tier 1 Support Specialist - Customer Care

Placements24; Roanoke (VA); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Health, dental, vision benefits

Fully remote work

Paid time off

Job summary

Placements24 is seeking a Remote Customer Support Specialist (Tier 1) to provide frontline support to customers. This fully remote role involves handling inquiries, guiding users, and documenting resolutions in a ticketing system.

You will troubleshoot basic issues, explain technical concepts clearly, and escalate complex problems to Tier 2 when needed. A high school diploma is required, with tech certs a plus, and the role offers competitive compensation and remote flexibility.

Qualifications

• Experience in a customer support or technical support role.
• Strong verbal and written communication, able to explain tech concepts simply.
• Proficiency with computers, internet navigation, and customer support software.
• Ability to work independently in a remote setting.
• Patient, empathetic, customer-centric approach to problem-solving.
• High school diploma or equivalent; tech certifications are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve basic technical issues and answer common questions about products and services.
• Escalate complex issues to Tier 2 support or relevant departments with detailed information.
• Document all customer interactions and resolutions in the ticketing system.
• Educate customers on how to use products and services effectively.
• Maintain a high standard of customer service in all interactions.

Skills

Customer support

Technical support

Communication

Remote work

Problem solving

Education

High school diploma

Technical certifications

Tools

Ticketing software

Job description

Placements24 is seeking a Remote Customer Support Specialist (Tier 1) to provide frontline support to customers. This fully remote role involves handling inquiries, guiding users, and documenting resolutions in a ticketing system.

You will troubleshoot basic issues, explain technical concepts clearly, and escalate complex problems to Tier 2 when needed. A high school diploma is required, with tech certs a plus, and the role offers competitive compensation and remote flexibility.