Remote IT Support Specialist – Tier 2 (Advanced Tech)

Placements24

United States

Remote

USD 25,000 - 40,000

Full time

4 days ago

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Benefits offered by this job

Fully remote work environment

Flexible hours

Laptop provided

Software licenses

Home office setup stipend

Job summary

Placements24 is seeking a highly proficient Remote IT Support Specialist - Tier 2 for a rapidly expanding international technology firm. This fully remote role supports employees across departments from anywhere, including South Africa.

You will diagnose and resolve complex issues beyond Tier 1, manage user access, install OS and software, and document procedures. Strong knowledge of Windows/macOS, networks, VPNs, and ITSM tools is required.

Qualifications

3+ years in IT support with remote delivery.
Strong knowledge of Windows and macOS.
Experience with VPNs, DNS, and DHCP.
Proficient in ITSM ticketing systems.

Responsibilities

Provide advanced remote technical support for hardware, software, and network issues.
Resolve escalated Tier 1 problems including servers and applications.
Manage user accounts and access rights across systems.
Install and configure operating systems and software.
Develop IT documentation and SOPs.
Monitor systems for performance and security threats.
Support IT project implementations, upgrades and migrations.
Provide remote training on IT best practices.
Collaborate with IT teams and vendors to resolve issues.
Ensure compliance with IT policies and security standards.