Remote Tier 1 IT Support Analyst — Part-Time

VITG; United States; On-site; USD 24,796 - 30,307; Part time

Job summary

VITG is seeking a part-time Tier 1 Customer Support Analyst to deliver high-quality support to our user community. You will provide initial support across multiple channels in a federal healthcare IT environment, handling access issues and general inquiries with a focus on first contact resolution.

The ideal candidate is detail oriented, capable of multitasking, and comfortable working in a fast-paced, mission-critical setting.

Qualifications

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.
• Bachelor's Degree or 2 years' experience in a related field.
• One or more years of proven experience in an IT service desk or customer service environment.

Responsibilities

• Provide administrative and technical support for the client Technical Help Desk.
• Resolve incoming support requests and inquiries from customers via phone, email, and other channels.
• Review inquiries with a focus on delivering first contact resolution.
• Adhere to Help Desk workflows for triage, research and escalation protocols.

Skills

Help desk systems

Communication skills

Federal healthcare context

Education

Bachelor's degree or 2 years' related experience

Tools

ServiceNow

JIRA

Confluence

Amazon Connect

Job description

VITG is seeking a part-time Tier 1 Customer Support Analyst to deliver high-quality support to our user community. You will provide initial support across multiple channels in a federal healthcare IT environment, handling access issues and general inquiries with a focus on first contact resolution.

The ideal candidate is detail oriented, capable of multitasking, and comfortable working in a fast-paced, mission-critical setting.