Remote Tier 1 Support Specialist — Part-Time

MaziCTools; United States; Remote; USD 34,440 - 48,216; Part time

Job summary

MaziCTools is looking for a part-time Tier 1 Customer Support Contractor to deliver outstanding service to clients in an online leadership development program. This remote role involves providing technical and logistical support to a global audience while demonstrating professionalism and strong communication skills.

The ideal candidate will have 1-3 years of experience, ideally within a SaaS environment, and must be comfortable engaging with high-level executives. The flexible schedule includes 10-20 hours of work per week with opportunities for additional hours.

Qualifications

• 1-3 years of work experience, preferably in a SaaS company.
• Ability to communicate professionally with high-level executives.
• Experience with cloud-based tools and administrative interfaces.

Responsibilities

• Provide tech and logistical support via email, chat, phone.
• Identify and troubleshoot technical issues for users globally.
• Monitor live online video-conferencing events for participants.

Skills

Customer support experience

Strong communication skills

Technical troubleshooting

SaaS/product experience

Task management

Fluency in Spanish, French, or Japanese

Tools

Salesforce

Wordpress

Help desk software

Job description

MaziCTools is looking for a part-time Tier 1 Customer Support Contractor to deliver outstanding service to clients in an online leadership development program. This remote role involves providing technical and logistical support to a global audience while demonstrating professionalism and strong communication skills.

The ideal candidate will have 1-3 years of experience, ideally within a SaaS environment, and must be comfortable engaging with high-level executives. The flexible schedule includes 10-20 hours of work per week with opportunities for additional hours.