Remote IT Help Desk Technician – Tier 1 Support

Ranger IT; Austin (TX); On-site; USD 24,796 - 34,440; Part time

Job summary

Ranger IT is seeking a sharp first-line technician for a fully remote help desk role. You will be the first point of contact for client issues, responsible for monitoring incoming tickets, triaging them, and resolving Tier 1 issues, such as password resets and basic troubleshooting. Candidates with over 1 year of IT support experience are preferred, but training opportunities are available.

The position offers a contract of 1099 with guaranteed 30 hours per week and prospects for an increased rate based on performance.

Qualifications

• 1+ year of help desk, MSP, or IT support experience preferred.
• Solid Microsoft 365 admin fundamentals like user/license management and password resets.
• Comfortable supporting Windows and macOS environments.

Responsibilities

• Monitor and triage all incoming tickets, calls, and alerts.
• Deliver fast first responses and resolve Tier 1 issues end-to-end.
• Document every step in PSA and ensure clean ticket handoffs.

Skills

Help desk experience

Microsoft 365 administration

Windows and macOS support

Basic networking knowledge

Excellent written communication

Attentiveness and responsiveness

Tools

PSA/RMM tools

Job description

Ranger IT is seeking a sharp first-line technician for a fully remote help desk role. You will be the first point of contact for client issues, responsible for monitoring incoming tickets, triaging them, and resolving Tier 1 issues, such as password resets and basic troubleshooting. Candidates with over 1 year of IT support experience are preferred, but training opportunities are available.

The position offers a contract of 1099 with guaranteed 30 hours per week and prospects for an increased rate based on performance.