Remote Tier 1 Help Desk Technician

Apex Systems

Oak Ridge (TN)

On-site

USD 32,000 - 52,000

Full time

7 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

ESPP

HSA

EAP

Job summary

Everforth Apex Systems is seeking a Service Desk Agent to provide front-line technical support for internal users. The role covers remote and on-site assistance, handling inquiries via phone, chat, and email, and ensuring quick resolution of issues.

Applicants should have a high school diploma and 1–3 years of customer service experience, with proficient Microsoft 365, AD/Entra ID, and Windows 10 support skills. This position requires U.S. citizenship and reliable home-office setup.

Qualifications

Requires 1-3 years of relevant customer service or support experience.
Strong hardware and software troubleshooting experience.
Experience supporting Microsoft 365, Office, and Windows 10 in an enterprise environment.
Familiarity with account administration and password resets in Active Directory or Entra ID.

Responsibilities

Provide front-line technical support to local and remote users via calls, chat, and email.
Diagnose issues using knowledge base and historical records.
Support applications, software, OS, and browsers.
Troubleshoot desktops, laptops, mobile devices, printers, and scanners.
Assist with password resets, account unlocks, and hardware/software setup.