Remote Tier 1 CS Agent - English/Spanish, Part-Time

American Red Cross; United States; Remote; USD 22,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible

PTO starting at 15 days a year

Holidays 11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Service Awards and recognition

Job summary

The American Red Cross is seeking part-time Tier 1 Customer Service Agents to support our Training Services Team. The ideal candidate will be bilingual in English and Spanish and committed to delivering outstanding customer service.

This is a remote position available to candidates located anywhere in the United States, starting on or around January 4th, 2027. Responsibilities include answering inbound calls and emails, resolving inquiries, maintaining records, and meeting production targets

Qualifications

• Bachelor’s degree not required; High School or equivalent required.
• 1 year of customer service, sales, or call center experience preferred.
• Excellent verbal and written communication skills; able to work with potentially difficult customers.

Responsibilities

• Answer inbound call and email inquiries from Training Services learners, prospective learners, instructors, and instructor organizations.
• Use information from computer systems and job aids to provide resolution to inquiries, update account records and note reason and resolution of inquiry.
• Handle basic inquiries, such as account maintenance, class information and RCLC usage issues.
• Maintain daily production standards, including Average Handle Time, Calls per Hour, Email per Hour, Percentage Online Time, and Quality.
• Triage complex problems and route callers to the appropriate resource.
• Perform other related duties as assigned.

Skills

Customer service

Problem solving

Communication

Typing

Education

High School or equivalent

Tools

Microsoft Office

Job description

The American Red Cross is seeking part-time Tier 1 Customer Service Agents to support our Training Services Team. The ideal candidate will be bilingual in English and Spanish and committed to delivering outstanding customer service.

This is a remote position available to candidates located anywhere in the United States, starting on or around January 4th, 2027. Responsibilities include answering inbound calls and emails, resolving inquiries, maintaining records, and meeting production targets