Remote Tier 1 Support Agent - Part-Time, Exec-Ready

Customer Success Specialist (CSS); United States; Remote; USD 27,552 - 41,328; Part time

Job summary

ExecOnline is looking for a part-time Tier 1 Customer Support Agent to deliver effective service to participants in our online leadership programs. This remote position requires supporting clients with technical and logistical needs while demonstrating professionalism in communication.

Ideal candidates have experience in customer support, particularly in technology environments, and must be available during specific time blocks. Fluency in additional languages like Spanish, French, or Japanese is an asset.

Qualifications

• 1-3 years of experience, preferably in SaaS.
• Professional demeanor when interacting with executives.
• Strong communication skills for diverse participants.

Responsibilities

• Support clients with technical and logistical needs.
• Identify and troubleshoot issues for users.
• Monitor live video events and assist participants.

Skills

Written communication skills

Technical troubleshooting

Customer support experience

Task management

Fluency in Spanish

Fluency in French

Fluency in Japanese

Tools

Salesforce

Help desk software

Website backend

Job description

ExecOnline is looking for a part-time Tier 1 Customer Support Agent to deliver effective service to participants in our online leadership programs. This remote position requires supporting clients with technical and logistical needs while demonstrating professionalism in communication.

Ideal candidates have experience in customer support, particularly in technology environments, and must be available during specific time blocks. Fluency in additional languages like Spanish, French, or Japanese is an asset.