Remote Ticketing Operations Lead (Contract)

Bernard Nickels & Associates; United States; Remote; USD 34,000 - 55,000; Full time

Job summary

Bernard Nickels & Associates is seeking a Ticket Administration Contractor for a remote, 3-month contract with potential extensions and possible permanent conversion. The role requires availability to work evenings and weekends based on event schedules.

Responsibilities include inbox management, ticketing system operations, reconciliation support, and cross-functional coordination to ensure timely and accurate ticketing services for internal and external stakeholders.

Qualifications

• Minimum of 5 years of experience in an operations or customer service environment.
• Hospitality experience is strongly preferred, with exposure to events at stadium or golf venues.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Teams) and AI tools/workflows.
• Strong written and verbal communication, adaptability, active listening, and critical thinking abilities.

Responsibilities

• Manage the shared ticketing inbox by categorizing inquiries, responding to general questions, and troubleshooting ticketing system issues.
• Escalate critical or time-sensitive communications to Ticket Admins, Supervisors, or Managers as appropriate.
• Ensure timely responses for urgent requests, particularly within 48 hours of an event date.
• Maintain mailbox ownership to ensure functionality and continuity of service.
• Monitor the ticketing system for new orders and process requests according to approval protocols, including payment communications for personal purchases.
• Input, manage, and maintain ticket inventory for assigned markets and portfolios aligned with seasonal event volume.
• Coordinate ticket distribution and related event components, including parking and catering.
• Prepare reconciliation documentation, including Excel reports with multi-level accounting/WBS code breakdowns.
• Communicate submission-period updates to Finance teams and escalate issues as needed.

Skills

Communication skills

Adaptability

Active listening

Critical thinking

Tools

Microsoft Office

Excel

Word

PowerPoint

Teams

AI tools/workflows

Job description

Bernard Nickels & Associates is seeking a Ticket Administration Contractor for a remote, 3-month contract with potential extensions and possible permanent conversion. The role requires availability to work evenings and weekends based on event schedules.

Responsibilities include inbox management, ticketing system operations, reconciliation support, and cross-functional coordination to ensure timely and accurate ticketing services for internal and external stakeholders.