VIP Ticketing & Reporting Coordinator (Remote)

OpenKrill; United States; À distance; USD 45 000 - 65 000; Plein temps

Résumé du poste

Frontier, a subsidiary of Fresh Prints, is seeking a Ticketing Coordinator to join our remote ticketing team. You will own the reporting rhythm, pulling counts across multiple tour platforms and distributing updates to artist managers, agents, and promoters on a portfolio of tours.

The role emphasizes accuracy, clear written English, and deadline-driven work, with daily and weekly reporting duties and collaboration with venues and partners.

Qualifications

• Strong spreadsheet skills including lookups and pivots.
• Excellent written English for senior music industry communications.
• Detail-oriented and reliable on recurring deadlines.
• Comfortable managing a large queue of recurring tasks in Asana.
• Preferred: hands-on experience with Ticketmaster, AXS, or Tixr.
• Preferred: background in live music or travel and hospitality.
• Preferred: experience working remotely for a US-based team.

Responsabilités

• Pull weekly VIP and travel package sales across assigned tours from Ticketmaster, AXS, Tixr, or venue reports.
• Update the master counts grid and build per-tour sales summaries (sold, allocated, open, percent sold).
• Draft and send weekly counts emails to tour management, agencies, and promoters.
• Flag tours with lagging sales and prepare hold release recommendations for internal approval.
• Reconcile post-show ticketing settlements, including fees, holds, and returns.
• Track refunds and price adjustments; ensure records reconcile with venue processes.
• Request purchaser lists from venues and chase slow responses.

Connaissances

Spreadsheet skills

Written English

Detail orientation

Task management

Outils

Ticketmaster (TM1/ISM)

AXS

Tixr

Asana

Description du poste

Frontier, a subsidiary of Fresh Prints, is seeking a Ticketing Coordinator to join our remote ticketing team. You will own the reporting rhythm, pulling counts across multiple tour platforms and distributing updates to artist managers, agents, and promoters on a portfolio of tours.

The role emphasizes accuracy, clear written English, and deadline-driven work, with daily and weekly reporting duties and collaboration with venues and partners.