Remote Third Party Medical Collector

Hollis-Cobb-Associate; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical

Health Savings Account for High Deduct

Vision

Life Insurance

Disability Insurance

Retirement with Company Matching

Paid Time Off & Holidays

Employee Assistance Program

Referral Program

Job summary

Hollis Cobb Associates is seeking a Remote Third Party Medical Collector to handle inbound and outbound calls, negotiating payment arrangements on aged medical debts while ensuring HIPAA compliance and adherence to FDCPA.

The role requires strong organization, clear communication, the ability to type and document properly, and experience in a call-center environment. HS diploma or GED and 1 year of medical collections experience preferred.

Qualifications

• A high school diploma or GED is required.
• 1 year of relevant experience is preferred.
• Previous experience in medical collections is required.
• Previous experience working in a call center environment required.

Responsibilities

• Persuade patients to pay on past due medical debts.
• Overcome objections and suggest payment sources for debt payment.
• Leave messages with consumers via mandated script.
• Update customer records with new information and document outcomes.
• Adhere to production standards and client requirements.
• Maintain HIPAA and FDCPA compliance and confidentiality.
• Other duties as assigned by manager.

Skills

Organization skills

Communication

Regulatory knowledge

Microsoft Word

Microsoft Excel

Multitasking

Phone negotiation

Typing speed

Math calculations

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

All Jobs > Remote Third Party Medical Collector

The Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers in order to negotiate pay arrangements on aged accounts while following Federal, State, company and client collection guidelines and laws.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION AND EXPERIENCE:

• A high school diploma or GED is required
• 1 year of relevant experience is preferred
• Previous experience in medical collections is required
• Previous experience working in a call center environment required

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong organization and communication skills
• Ability to use professional language and grammar
• Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
• Intermediate to advanced Microsoft skills in Word and Excel
• Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
• Strong telephone communication and negotiation abilities
• Must have the ability to simultaneously talk and type
• Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
• Ability to type minimum of 25 wpm

BENEFITS OFFERED:

• Medical
• Health Savings Account for High Deductible Medical plan
• Vision
• Life Insurance
• Disability Insurance
• Retirement with Company Matching
• Paid Time Off & Holidays
• Employee Assistance Program
• Referral Program

Illinois, Maryland, New Jersey and Virginia residents click below for compensation and benefits:

Hollis Cobb is an Equal Opportunity Employer