Remote Healthcare Customer Service (Insurance Knowledge a Plus)

Hollis Cobb Associates; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Hollis Cobb Associates is seeking a Healthcare Customer Service and Collections Representative for a fully remote role. You will handle high-volume inbound calls, research billing questions, and negotiate payments while explaining hospital financial policies to patients with professionalism.

Ideal candidates have healthcare call center or hospital experience, understand health insurance, and can read EOBs. Epic software proficiency and HIPAA compliance are essential.

Qualifications

• High school diploma or equivalent – required.
• 2+ years healthcare customer service, healthcare collections, billing and healthcare insurance experience – required.
• Epic – required.
• CPAR, CHAA, and CFC Certifications – preferred.

Responsibilities

• Maintain a high level of Customer Service and professionalism while researching and responding to billing questions and inquiries.
• Maintain a high volume of inbound calls.
• Negotiating payments on patient account balances and communicating hospital financial policies to patients.
• May work accounts assigned to Hollis Cobb in EHR work queues.
• Adhere to production standards set for the department and client.
• Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements.

Skills

Empathy

Communication skills

Organization

Work from home capability

Reading EOB

HIPAA knowledge

Customer service

Problem solving

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

2+ years healthcare customer service/collections/billing experience

Epic – required

CPAR/CHAA/CFC certifications (preferred)

Tools

Epic

Microsoft Word

Microsoft Excel

EHR systems

Job description

All Jobs > Remote Healthcare Customer Service (Insurance Knowledge a Plus)

Remote Healthcare Customer Service (Insurance Knowledge a Plus)
Fully Remote • Remote Worker - N/A

Description

As a Healthcare Customer Service and Collections Representative in our call center, responsibilities include but aren't limited to, answering a high volume of inbound calls, researching and responding to billing questions and inquiries, negotiating payments on patient account balances, and communicating hospital financial policies to patients while providing high level customer service.

POSITION SUMMARY:

As a Healthcare Customer Service and Collections Representative in our call center, responsibilities include but aren't limited to, answering a high volume of inbound calls, researching and responding to billing questions and inquiries, negotiating payments on patient account balances, and communicating hospital financial policies to patients while providing high level customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a high level of Customer Service and professionalism, while researching and responding to billing questions and inquiries
• Maintain a high volume of inbound calls
• Negotiating payments on patient account balances, and communicating hospital financial policies to patients and identifies patients who need financial assistances
• May work accounts assigned to Hollis Cobb in EHR work queues
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

REQUIRED PREVIOUS EXPERIENCE:

• Working in a healthcare call center and/or hospital environment
• Thorough understanding of health insurance

KNOWLEDGE, SKILLS & ABILITIES:

• Proven interpersonal skills that include empathy, patience, kindness, and respect when interacting with patients
• Self-motivated; critical thinker
• Strong organizational, written and communication skills
• Ability to work from home, while always maintaining a professional atmosphere
• Must be able to read and interpret an EOB
• Working knowledge of HIPAA
• Knowledge of Medicare, Medicaid
• Knowledge of other contract payers (HMO, PPO)
• Advanced computer and typing skills using Microsoft Word, Excel
• Communication that demonstrates the ability to deliver a concise message with clear receptivity
• Sensitivity to our client’s needs and matching our performance to deliver results

EDUCATION & EXPERIENCE

• High school diploma or equivalent - required
• 2+ years of healthcare customer service, healthcare collections, billing and healthcare insurance experience – required
• Epic – required
• CPAR, CHAA, and CFC Certifications - preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

PHYSICAL SKILLS AND ABILITIES

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also, may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, or crouch or crawl; see, talk and hear.

WORK ENVIORNMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

Hollis Cobb Associates is an Equal Opportunity Employer