Remote Territory Sales Support Specialist

TEKsystems; Broomfield (CO); Remote; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

TEKsystems is seeking a Territory Representative (Sales Support Specialist) who will start in a support role and partner with experienced Territory Representatives and the sales team. The role emphasizes customer service, account management, and Excel expertise as you learn the business and own a designated territory.

Responsibilities include processing orders, maintaining account data in Excel, and coordinating with distribution centers and internal teams.

Qualifications

• 1-2 years of experience in a customer-facing sales support, customer service, account management, or related role.
• Strong customer service and relationship-building skills.
• Experience managing orders, accounts, or customer requests in a fast-paced environment.
• Advanced Microsoft Excel skills, including pivot tables, VLOOKUPs, and macros are a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Support Territory Representatives with administrative and operational activities while learning the role.
• Manage customer orders from receipt through shipment, ensuring accuracy and timely processing.
• Serve as a liaison between customers, sales representatives, distribution centers, and internal support teams.
• Process orders, returns, modifications, credit memos, and debit memos.
• Maintain territory order books and account data using Microsoft Excel.
• Generate and distribute weekly and monthly order status reports for sales teams.
• Monitor order activity and troubleshoot order-related issues.
• Respond to inquiries from customers, procurement teams, and sales representatives.
• Partner with Customer Financial Services to facilitate order releases as needed.
• Coordinate with distribution centers to ensure accurate shipments.
• Build and maintain strong working relationships with assigned accounts and internal partners.

Skills

Customer service

Account management

Excel

Verbal and written communication

Multitasking

Education

Bachelor's degree preferred

Job description

TEKsystems is seeking a Territory Representative (Sales Support Specialist) who will start in a support role and partner with experienced Territory Representatives and the sales team. The role emphasizes customer service, account management, and Excel expertise as you learn the business and own a designated territory.

Responsibilities include processing orders, maintaining account data in Excel, and coordinating with distribution centers and internal teams.