Remote Teleradiology Support Specialist (Part-Time)

Valor Network; Jacksonville (FL); On-site; USD 27,552 - 34,440; Part time

Job summary

Valor Network is hiring a Customer Service Representative for remote teleradiology support. You will provide key assistance by triaging workflows, handling user inquiries, and ensuring timely service. Strong communication skills and a customer service background are essential for this part-time role, estimated at 20 hours per week, requiring availability from 1:00 PM to 11:00 PM Eastern time.

The ideal candidate will demonstrate professionalism and empathy in high-pressure situations. Experience in the healthcare sector or call center is preferred. Join a veteran-owned company dedicated to serving those who served.

Qualifications

• 1+ year of customer service, call center, or help desk experience.
• Comfortable following standard processes and documenting clearly.
• Reliable attendance to work scheduled shifts, including weekends.

Responsibilities

• Provide friendly and accurate support to healthcare users via phone and ticketing system.
• Triage requests and route/escalate them to the correct team.
• Document case details and maintain ownership through resolution.
• Follow established procedures and contribute to job aids and guides.

Skills

Strong verbal and written communication

Customer service experience

Empathy and professionalism

Ability to work independently

Education

High school diploma or equivalent

Tools

Ticketing systems

Remote support tools

Job description

Valor Network is hiring a Customer Service Representative for remote teleradiology support. You will provide key assistance by triaging workflows, handling user inquiries, and ensuring timely service. Strong communication skills and a customer service background are essential for this part-time role, estimated at 20 hours per week, requiring availability from 1:00 PM to 11:00 PM Eastern time.

The ideal candidate will demonstrate professionalism and empathy in high-pressure situations. Experience in the healthcare sector or call center is preferred. Join a veteran-owned company dedicated to serving those who served.