Remote Telephony Engineer (Five9/VoIP)

ExactCare Pharmacy; Cleveland (OH); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Life insurance

Short-term disability

Flexible spending

Job summary

AnewHealth is seeking a Telecom Engineer I to support our nationwide telephony needs and deliver reliable customer journeys. The role balances rapid innovation with stability, collaborating with an experienced team committed to excellence in service delivery.

The engineer will design, implement, and maintain voice solutions, support new site rollouts, and troubleshoot both traditional and VoIP systems. The position is remote with travel as required.

Qualifications

• 3+ years providing technical support in a corporate environment.
• Advanced Five9 scripting and VCC admin tool experience.
• Knowledge of telecom regulatory compliance.
• Experience with reputation management solutions.
• Experience with Five9 outbound dialers, SDK/APIs, or custom reporting.

Responsibilities

• Design, implement, and manage telephony solutions to optimize internal customer experience.
• New location rollouts, including licensing, contracts, call flows, audio recordings, and physical assets.
• Troubleshoot and resolve issues related to traditional and VoIP telephony systems.
• Ensure the business honors partner telephony agreements and KPI reporting.
• Liaison between IT and business units to align telephony goals and priorities.

Skills

Technical troubleshooting

Clear communication

Time management

Team collaboration

Tools

Five9 scripting

Five9 VCC Admin

Five9 reporting

Biscom/Concord/eFax

SDK/APIs

Outbound dialers

Job description

AnewHealth is seeking a Telecom Engineer I to support our nationwide telephony needs and deliver reliable customer journeys. The role balances rapid innovation with stability, collaborating with an experienced team committed to excellence in service delivery.

The engineer will design, implement, and maintain voice solutions, support new site rollouts, and troubleshoot both traditional and VoIP systems. The position is remote with travel as required.