Remote Voice Deployment Engineer - Cloud Telecom

Openkrill; United States; Teletrabalho; USD 95 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Five9 Shares

Bonus Scheme

10% Flexi Benefit

Meal Allowance

Medical Insurance

Life Insurance

25 day Annual Leave + Public Holidays

Resumo da oferta

Five9 is seeking a Telecom Engineer to design and deploy next-generation voice technologies, ensuring reliable service delivery and ongoing telecom infrastructure improvements. This fully remote role supports a global team and emphasizes automation, incident prevention, and knowledge transfer.

Ideal candidates have a engineering background, 3+ years in voice networks, SIP/WebRTC expertise, and familiarity with Cisco and Ribbon PSXs. Join us to elevate deployment quality and platform resilience.

Qualificações

• Bachelor’s degree in Engineering or a related technical field preferred.
• Minimum of 3 years of experience working on a service provider or enterprise voice network.
• Strong understanding of SIP protocols; experience with WebRTC is a plus.

Responsabilidades

• Design and deploy scalable, redundant, and highly available telecom solutions across data centers and public cloud.
• Ensure reliability and performance of the voice platform through proactive deployment practices and incident prevention.
• Collaborate with Cloud Operations, Product, and Engineering teams to introduce new telecom features, devices, and services.
• Drive platform improvements by initiating and contributing to projects focused on resilience, automation, and service quality.
• Develop and maintain operational standards and processes to support deployment efficiency and platform reliability.
• Analyze telecom incidents to identify root causes and implement corrective actions that prevent recurrence.
• Evaluate deployment requests for feasibility, scope, and delivery timelines.
• Provide knowledge transfer and deployment documentation to operational teams for continued support.
• Collaborate with and mentor a global team of Voice Engineers to elevate team capabilities.
• Support ongoing operations and act as a customer advocate to ensure deployment quality aligns with service expectations.

Conhecimentos

SIP protocols

WebRTC

Documentation

Analytical skills

Communication

Project coordination

Formação académica

Bachelor’s degree in Engineering or related field

Ferramentas

Ribbon SBCs

PSXs

Cisco technologies

Ansible

Descrição da oferta de emprego

Five9 is seeking a Telecom Engineer to design and deploy next-generation voice technologies, ensuring reliable service delivery and ongoing telecom infrastructure improvements. This fully remote role supports a global team and emphasizes automation, incident prevention, and knowledge transfer.

Ideal candidates have a engineering background, 3+ years in voice networks, SIP/WebRTC expertise, and familiarity with Cisco and Ribbon PSXs. Join us to elevate deployment quality and platform resilience.