Remote Telephony & API Automation Architect

Aledade; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote-friendly culture

Comprehensive benefits package

401(k) with company match

Paid time off and holidays

Job summary

Aledade seeks a Telephony Solutions Administrator to design, implement, and support telephony, integrations, and AI solutions. You will lead API development, system integrations, and telephony engineering to modernize contact center operations and ensure secure, scalable performance of the Five9 platform.

This role collaborates with Security, Compliance, IT, and business stakeholders, handling platform migrations, automation, and enterprise workflow enhancements while maintaining reliability

Qualifications

• Bachelor’s Degree or equivalent experience.
• 4+ years of experience supporting contact center technology, systems engineering, telephony platforms, or enterprise technology solutions.
• Experience administering Five9 or another enterprise CCaaS platform, including ability to architect telephony integrations.
• Automation familiarity with low-code automation tools or scripting (JavaScript/Python) to interact with REST APIs.
• Skilled at navigating security reviews and documenting workflows with Jira.
• Experience with SIP trunking, telephony infrastructure, and carrier connectivity.

Responsibilities

• Design, develop, and maintain REST API integrations, automation, and system connectivity between Five9, AI solutions, and internal apps.
• Lead technical implementation of telephony and AI initiatives, including platform migrations and workflow automation.
• Design, configure, and optimize Five9 solutions (dialer campaigns, call routing, IVRs, queues, skills, workflows).
• Develop, test, and deploy APIs, integrations, and production changes while ensuring stability.
• Create and maintain technical documentation for system architecture, APIs, telephony configurations, and procedures.
• Research and propose emerging AI, telephony, automation technologies for efficiency and scalability.

Skills

Five9 experience

REST APIs

SIP trunking

Automation

Jira

Security reviews

Education

Bachelor’s Degree or equivalent experience

Tools

Five9 APIs

SDKs

PowerShell

SQL

Python

JavaScript

Job description

Aledade seeks a Telephony Solutions Administrator to design, implement, and support telephony, integrations, and AI solutions. You will lead API development, system integrations, and telephony engineering to modernize contact center operations and ensure secure, scalable performance of the Five9 platform.

This role collaborates with Security, Compliance, IT, and business stakeholders, handling platform migrations, automation, and enterprise workflow enhancements while maintaining reliability