Remote Telephone Systems Scheduler & Analyst

Internal Revenue Service; Andover (MA); Remote; USD 65,000 - 114,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Internal Revenue Service in Andover, MA seeks a Telecommunications Scheduling Specialist to support Campus Collection operations. The role involves daily staffing coordination, attendance data input, and schedule management to ensure 40-hour weeks.

Requires a college degree and experience with scheduling processes. Remote work options are available, with a posted salary range reflecting federal pay scales.

Qualifications

• A college or university degree is generally required.
• Experience coordinating staffing and scheduling is desirable.
• Ability to monitor adherence to schedules and input attendance data.

Responsibilities

• Troubleshoots and reports minor system problems to JOC and PM/PA staff.
• Monitors schedule adherence and coordinates telephone staffing with local management.
• Keeps staffing data base current and inputs leave, training, and read time data.
• Schedules group assignments and notifies team managers of team schedules.

Skills

Scheduling coordination

Staffing management

Education

Bachelor's degree or equivalent

Job description

Internal Revenue Service in Andover, MA seeks a Telecommunications Scheduling Specialist to support Campus Collection operations. The role involves daily staffing coordination, attendance data input, and schedule management to ensure 40-hour weeks.

Requires a college degree and experience with scheduling processes. Remote work options are available, with a posted salary range reflecting federal pay scales.