Telephone System Analyst

Internal Revenue Service; Andover (MA); À distance; USD 65 000 - 114 000; Plein temps

Avantages offerts par ce poste

Telework eligible

Résumé du poste

Internal Revenue Service in Andover, MA seeks a Telecommunications Scheduling Specialist to support Campus Collection operations. The role involves daily staffing coordination, attendance data input, and schedule management to ensure 40-hour weeks.

Requires a college degree and experience with scheduling processes. Remote work options are available, with a posted salary range reflecting federal pay scales.

Qualifications

• A college or university degree is generally required.
• Experience coordinating staffing and scheduling is desirable.
• Ability to monitor adherence to schedules and input attendance data.

Responsabilités

• Troubleshoots and reports minor system problems to JOC and PM/PA staff.
• Monitors schedule adherence and coordinates telephone staffing with local management.
• Keeps staffing data base current and inputs leave, training, and read time data.
• Schedules group assignments and notifies team managers of team schedules.

Connaissances

Scheduling coordination

Staffing management

Formation

Bachelor's degree or equivalent

Description du poste

• Schedule: Monday-Friday, Day Shift - Start and stop times between 6:00am and 6:00pm, 40 hours per week.

WHAT IS SMALL BUSINESS SELF EMPLOYED? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): SBSE CAMP COLL - Campus Collection Andover -ANDOVER REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Troubleshoots and reports minor system problems to Joint Operations Center (JOC) and Program Management and Process Assurance (PM/PA) staff.

Assists in monitoring adherence to schedule by application. Coordinates with local management and the Planning and Analysis (P&A) staff to schedule telephone staffing and make adjustments as necessary. Keeps the staffing data base current. Inputs exception codes, scheduled employee absences such as leave, training, furlough, weekly meetings, read time, etc. Schedules read, meet, breaks and lunches.

Runs a schedule of group assignments and notifies team managers of their teams' schedules for telephones and inventory. STANDARD POSITION DESCRIPTIONS (SPD): PD94731 and PD94732 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $64543 – $114413/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-03.

What is the work schedule?

This is a Monday-Friday, Day Shift - Start and stop times between 6:00am and 6:00pm, 40 hours per week. position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov