Remote Telehealth Operations Lead

CorVel Brand; Glen Allen (VA); Remote; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

CorVel is seeking a Telehealth Coordinator Lead for a remote role with a Monday–Friday schedule and a 1:00 PM–9:30 PM EST shift. The position involves addressing inquiries from clients, patients, and providers while guiding a dedicated team and ensuring adherence to guidelines and client instructions.

The lead will review referrals, oversee data entry, and deliver high-quality customer service via phone and email. Collaboration and training of agents are essential components of the role.

Qualifikationen

• Ability to manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office including Outlook and Excel.
• Strong attention to detail and accuracy.

Aufgaben

• Review medical notes, referrals, and work status notes to ensure referral orders are complete.
• Data entry and verification for timely order submission.
• Provide quality telephonic and email customer service, handling inbound and outbound messages.
• Identify and analyze problems outside standard processes and escalate when needed.
• Assist in leading and/or managing assigned team.
• Act as a resource for day-to-day questions and backup to management when unavailable.
• Monitor work queue status and suggest action plans to improve workflow.
• Assist with training of new and existing agents.
• Provide feedback for performance evaluations and performance management.
• Recommend process changes to improve efficiency.
• Maintain urgency and deliver timely feedback to agents.
• Participate in ongoing internal training to stay updated on industry changes.
• Perform additional duties as assigned.

Kenntnisse

Multitasking

Communication

MS Office (Outlook/Excel)

Attention to detail

Ausbildung

High School Diploma or GED

Jobbeschreibung

CorVel is seeking a Telehealth Coordinator Lead for a remote role with a Monday–Friday schedule and a 1:00 PM–9:30 PM EST shift. The position involves addressing inquiries from clients, patients, and providers while guiding a dedicated team and ensuring adherence to guidelines and client instructions.

The lead will review referrals, oversee data entry, and deliver high-quality customer service via phone and email. Collaboration and training of agents are essential components of the role.