Telehealth Coordinator Lead

CorVel Brand; Glen Allen (VA); Remote; USD 60,000 - 85,000; Full time

Job summary

CorVel is seeking a Telehealth Coordinator Lead for a remote role with a Monday–Friday schedule and a 1:00 PM–9:30 PM EST shift. The position involves addressing inquiries from clients, patients, and providers while guiding a dedicated team and ensuring adherence to guidelines and client instructions.

The lead will review referrals, oversee data entry, and deliver high-quality customer service via phone and email. Collaboration and training of agents are essential components of the role.

Qualifications

• Ability to manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office including Outlook and Excel.
• Strong attention to detail and accuracy.

Responsibilities

• Review medical notes, referrals, and work status notes to ensure referral orders are complete.
• Data entry and verification for timely order submission.
• Provide quality telephonic and email customer service, handling inbound and outbound messages.
• Identify and analyze problems outside standard processes and escalate when needed.
• Assist in leading and/or managing assigned team.
• Act as a resource for day-to-day questions and backup to management when unavailable.
• Monitor work queue status and suggest action plans to improve workflow.
• Assist with training of new and existing agents.
• Provide feedback for performance evaluations and performance management.
• Recommend process changes to improve efficiency.
• Maintain urgency and deliver timely feedback to agents.
• Participate in ongoing internal training to stay updated on industry changes.
• Perform additional duties as assigned.

Skills

Multitasking

Communication

MS Office (Outlook/Excel)

Attention to detail

Education

High School Diploma or GED

Job description

The Telehealth Coordinator Lead is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. The Telehealth Coordinator Leadassists in daily guidance oftheir assigned team.

This is a remote position. The work schedule for this position is Monday - Friday, with the following shift available: 1:00 PM - 9:30 PM EST.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Review medical notes, treatment referrals, work status notes, etc.to ensureall necessary referral orders were received
• Responsible fordata entry and verification of details in the system for appropriate and timely order submission
• Provide quality telephonic and email customer service including inbound and outbound messages
• Identify, analyze, and solve problems outside of standard processes
• Responsible for research of escalated call concerns
• Assist in leading and/or managing team
• Act as a resource for day-to-day questions for assigned team and as backup to management when not available
• Monitor work queue status of visits processed; make recommendations for action plans to improve management as needed
• Assist with training of new and existing agents as assigned
• Provide feedback for performance evaluations and performance management as requested
• Recommend process changes to improve workflow efficiencies as identified
• Maintain a sense of urgency and provide timely feedback to agents
• Participate in ongoing internal training and learning toobtainupdated knowledge of industry and product changes
• Additional duties as assigned

KNOWLEDGE & SKILLS:

• Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
• Strong attention to detail with a high commitment to accuracy

EDUCATION & EXPERIENCE:

• High School Diploma or GED required
• 3 years of experience in medical data entry and processing preferred

PAY RANGE

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.