Remote Telecom Program Manager – Inside Plant Services

National Power; Columbus (OH); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Company-paid Life Insurance

Disability Insurance

401(k) with company match

Health Insurance

Health Savings Account

Flexible Spending Accounts

Remote work

Job summary

National Power, LLC seeks a Program Manager to join our growing team. This role reports to the Director of the Managed Services Division and will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs.

The ideal candidate is self-motivated with experience managing large telecommunications service contracts and a commitment to superior customer service and teamwork. Responsibilities include guiding internal technicians across the territory, tracking tickets,

Qualifications

• High school diploma required; some college preferred.
• 10+ years of experience managing facilities electrical powering and cooling service.
• Superior organizational skills and experience managing teams of service providers (self-perform and/or subcontractors).
• Excellent customer service skills, including verbal and written communication, phone and email etiquette.
• Ability to work well in a changing work environment.
• Requires advanced knowledge of the English language.
• Intermediate knowledge of Microsoft Word applications, especially Excel.
• Proven team player.

Responsibilities

• Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.
• Track open tickets to ensure timely completion and communicate status to customer.
• Communicate with customers to address questions, problems, and requests for service or equipment; escalate as necessary.
• Arrange for necessary repairs to restore service and schedule these repairs.
• Order parts for needed repairs.
• Read and understand schematics, flowcharts, wiring diagrams and specifications.
• Review inspection reports and provide feedback on maintenance needs.
• Maintain preventative and emergency maintenance reports for customer review and access.

Skills

Organizational skills

Customer service

Verbal and written communication

Team leadership

Adaptability

English proficiency

Excel

Word

Education

High school diploma

Some college preferred

Tools

Excel

Word

Job description

National Power, LLC seeks a Program Manager to join our growing team. This role reports to the Director of the Managed Services Division and will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs.

The ideal candidate is self-motivated with experience managing large telecommunications service contracts and a commitment to superior customer service and teamwork. Responsibilities include guiding internal technicians across the territory, tracking tickets,