Remote Telecom Engineer: Cloud CCaaS & UCaaS Expert

Henry Schein One; United States; Remote; USD 73,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Parental leave

Wellbeing resources

Education support

Job summary

Henry Schein One is seeking a Telecom Engineer to power communications platforms, provide frontline Tier 1 support for NICE CXone and RingCentral, and help design and implement call flows. The role emphasizes collaboration with senior engineers, system health monitoring, and documentation to ensure operational excellence.

The position is remote within the United States, with up to 10% travel as needed. A 3+ year background in IT or telecom support and experience with CCaaS platforms are required.

Qualifications

• 3+ years in IT or telecom support required.
• Hands-on with NICE CXone and RingCentral platforms.
• Experience with IVRs, call routing, provisioning, and basic telecom workflows.
• Scripting or workflow tools exposure (CXone Studio preferred).
• Strong troubleshooting, monitoring, and vendor management skills.

Responsibilities

• Provide Tier 1 support for RingCentral and NICE CXone environments, resolving telecom issues.
• Provision and manage user accounts, roles, and system configurations; monitor platform health and routing behavior.
• Perform initial incident triage and document findings; escalate complex issues to Tier 2/3 teams with case details.
• Assist with development, testing, and documentation of call flows within CXone Studio and RingCentral.
• Maintain change records, knowledge base content, and support documentation to ensure operational excellence.
• Collaborate with senior telecom engineers during deployments and high-volume periods.

Skills

NICE CXone

RingCentral

VoIP

SIP trace

Troubleshooting

Education

Associate’s Degree in IT or related field

Tools

NICE CXone

RingCentral

CXone Studio

Job description

Henry Schein One is seeking a Telecom Engineer to power communications platforms, provide frontline Tier 1 support for NICE CXone and RingCentral, and help design and implement call flows. The role emphasizes collaboration with senior engineers, system health monitoring, and documentation to ensure operational excellence.

The position is remote within the United States, with up to 10% travel as needed. A 3+ year background in IT or telecom support and experience with CCaaS platforms are required.