Remote Technology Architect & AWS Connect Expert

Accenture

Charlotte (NC)

Remote

USD 39,000 - 83,000

Full time

14 days+

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Job summary

Accenture is seeking a technical specialist with hands-on experience in Amazon Connect and AWS Lambda to design and shape contact center solutions in a remote role across the United States. You will work independently yet contribute to team discussions, becoming a subject matter expert while aligning with architectural standards and client requirements.

Your responsibilities include defining technical requirements, refining UI usability, and participating in design reviews, with compensation and

Qualifications

Minimum 2+ years experience with Amazon Connect.
Minimum 2+ years experience with AWS Lambda Administration.
Minimum 1 year experience with a major contact center platform (AWS, Genesys, Microsoft, Google, Cisco, etc).
Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

Define software and hardware requirements to support architectural planning and delivery.
Develop and implement strategies to enhance the application's user interface for optimal usability.
Conduct impact analyses to assess how business requirements affect system architecture.
Participate in design, code, and test reviews to ensure quality and alignment with architectural standards.
Provide architecture quality assurance reviews for proposals and ongoing projects.
Support technology solutioning, estimating, planning, and pricing activities for proposals.