Remote Amazon Connect Architect

Accenture; St. Louis (MO); Remote; USD 47,000 - 99,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a remote architect to leverage expertise in Amazon Connect and AWS Lambda to drive architecture decisions, influence UI usability, and support solutioning for proposals. The role emphasizes independent work, SME growth, and active team participation.

The candidate should have experience with major contact center platforms and a Bachelor's degree or equivalent, with Accenture offering comprehensive benefits and a flexible, remote work setup.

Qualifications

• Bachelor's degree or equivalent (minimum 12 years) of work experience.
• 2+ years experience with Amazon Connect.
• 2+ years experience with AWS Lambda Administration.
• 1+ year experience in one of the predominant contact center platforms (AWS, Genesys, Microsoft, Google, Cisco, etc.)

Responsibilities

• Define software and hardware requirements to support architectural planning and delivery.
• Develop and implement strategies to enhance the application’s user interface for optimal usability.
• Conduct impact analyses to assess how business requirements affect system architecture.
• Participate in design, code, and test reviews to ensure quality and alignment with architectural standards.
• Provide architecture quality assurance reviews for proposals and ongoing projects.
• Support technology solutioning, estimating, planning, and pricing activities for proposals.

Education

Bachelor's degree or equivalent

Tools

Amazon Connect

AWS Lambda

Genesys

Microsoft

Google

Cisco

Job description

Accenture is seeking a remote architect to leverage expertise in Amazon Connect and AWS Lambda to drive architecture decisions, influence UI usability, and support solutioning for proposals. The role emphasizes independent work, SME growth, and active team participation.

The candidate should have experience with major contact center platforms and a Bachelor's degree or equivalent, with Accenture offering comprehensive benefits and a flexible, remote work setup.