Remote Technical Writer - Federal IT Knowledge Base

Dunhill Professional Search & Government Solutions; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Dunhill Professional Search & Government Solutions is seeking a Technical Writer to develop and maintain user-facing documentation for enterprise IT environments. This remote role supports both the Washington, DC area and Texas operations, focusing on clear troubleshooting steps and knowledge resources.

Junior-level professionals will build foundational skills while adhering to established documentation standards and tools, within a federally regulated context requiring DoD 8140 clearance and US

Qualifications

• Bachelor’s degree or equivalent combination of education and experience in a related field.
• 0-5 years of experience in technical writing, end-user support, or documentation roles in IT or technical environments.
• Demonstrated ability to resolve user requests at a basic support level, document interactions, and contribute to knowledge base content using tools such as ServiceNow or Jira.
• Strong written communication skills, including ability to explain procedures and troubleshooting steps clearly to non-technical users.
• Familiarity with common hardware, software, and network issues and standard troubleshooting workflows.
• Must meet applicable DoD 8140 requirements and hold an active Secret clearance.
• U.S. citizenship required to support federal clearance and contract requirements.

Responsibilities

• Create and update knowledge base articles, FAQs, basic user guides, and other user-facing documentation that address common issues and workflows in enterprise systems.
• Document troubleshooting steps, standard operating procedures, and ticket resolution paths for recurring technical issues, ensuring content is concise and user-friendly.
• Use ticketing systems such as ServiceNow or Jira to track user issues, analyze trends, and identify documentation gaps that can reduce repeat incidents.
• Collaborate with support teams and technical staff to gather accurate information, validate procedures, and improve clarity and completeness of documentation.
• Apply documentation standards, style guides, and templates under guidance to ensure consistency and compliance across content.
• Assist in maintaining documentation and knowledge repositories, including basic version control and content review for accuracy and currency.
• Support multi-channel user communication (e.g., email, chat, portal content) by drafting written responses and guides aligned with documented procedures.
• Learn and apply basic IT concepts, troubleshooting workflows, and knowledge-centered service practices to improve the effectiveness of support content.

Skills

Written communication

Documentation standards

Troubleshooting basics

Education

Bachelor’s degree

Tools

ServiceNow

Jira

XML/DITA

Job description

Dunhill Professional Search & Government Solutions is seeking a Technical Writer to develop and maintain user-facing documentation for enterprise IT environments. This remote role supports both the Washington, DC area and Texas operations, focusing on clear troubleshooting steps and knowledge resources.

Junior-level professionals will build foundational skills while adhering to established documentation standards and tools, within a federally regulated context requiring DoD 8140 clearance and US